Job Description
Position Summary : Responsible for assessing the risk and capacity of individuals referred by the community and addressing the needs of referred individuals.
Principal Responsibilities :
- Conduct assessments to determine client risk and capacity.
- Establish an appropriate, comprehensive care plan for the client.
- Provide information designed to meet the needs of the client.
- Make appropriate and timely referrals and arrangements for services.
- Be responsible for the program's follow up on all care plan items.
- Ensure that all New York State Office of Children and Family Services and New York City Human Resources Agency contractual obligations and agency policies are met.
- Advocate on behalf of the client to ensure that they receive everything to which they are entitled.
- Consult with and keep supervisor informed of needs and problems related to the client.
- Provide crisis intervention to stabilize client situations.
- Deliver cash, checks, food, mail and other items to the client as needed.
- Maintain meaningful contact with clients at least once a month.
- Visit clients in their homes on a monthly basis to assess their living conditions.
- Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.
- Ensure that all involved individuals and agencies are updated timely regarding client status.
- Assess for, initiate and follow through on discharge planning as needed.
- Request, follow up on and facilitate heavy duty cleanings.
- Attend and participate in court hearings.
- Prepare and maintain required documentation.
- Complete reports, applications and statistics thoroughly and accurately.
- Meet deliverables by the due date.
- Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.
- Document all interactions in case notes.
- Ensure that client file is updated, accurate and complete.
- Participate in individual and staff supervision, as well as training, as assigned by program management.
- Provide on-call services during out of office hours, on rotation with other staff.
Salary Range: $50,000 - $52,400 per year commensurate with experience Job Competencies & Minimum Qualifications :
- Bachelor's Degree required
- One year related experience and/or training
- Working knowledge of Microsoft Office Suite and other technology
- Excellent communication and listening skills
- Excellent customer service skills with a focus on treating clients with respect and dignity
- Able to multi-task and work independently with a great attention to detail
Working Conditions/Physical Demand - Business office environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2-3 times per week.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Job Tags
Work at office, Work from home