Job Description

ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

USG Corporation is an industry-leading manufacturer of building products and innovative solutions highlighted by Sheetrock®, Durock®, and Securock® Brands.

Headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials and Ceilings divisions. Its wall, ceiling, flooring, sheathing, and roofing products provide the solutions that enable customers to build outstanding spaces where people live, work, and play.

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

ROLE SUMMARY

The Technology Lead is responsible for the technical implementation and ongoing development of USG’s customer portal and eCommerce capabilities, ensuring customers have access to consistent and accurate inventory, pricing, order, and account information through an exceptional user interface. This role oversees the development of self-service account management and eCommerce functionality, including shopping cart, checkout, order fulfillment, and order history. It also includes managing integrations with USG’s commerce platform to deliver a seamless user experience. The Technology Lead has a strong passion for development and a demonstrated appetite for continual learning.

USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.

DEFINITION OF THE TEAM

The Customer Portal and eCommerce team is dedicated to delivering a superior eCommerce experience and driving both conversion rates and customer satisfaction. By combining business and IT expertise, the team is responsible for advancing myusg.com as a critical customer platform and managing the data customers rely on to make informed purchasing decisions, including account information and transactions. In this agile environment, the team works cohesively, guided by a Product Owner and the Technology Lead, to ensure seamless execution and continuous improvement.

What makes this team effective is its ability to work collaboratively and take ownership of deliverables. Each member of the team has a specific role to play, but they all share a common goal and work together to achieve it. The team's structure fosters innovation, agility, and accountability, making it a pivotal part of the company's digital transformation journey.

  KEY RESPONSIBILITIES

Technical implementation: Lead and enable the technical implementation of eCommerce technologies and platforms, ensuring robust, scalable, and high-performing solutions. Develop, optimize, and maintain high-performing shopping cart and checkout experiences that drive user engagement and conversion rates by designing for great user experiences. Lead the migration from our legacy Salesforce Commerce Cloud powered eCommerce site to a modern Next.js/React implementation

• Integration and management: Ensure seamless integration of eCommerce and customer identity technologies, including the commerce platform, CRM systems, identity and access management services, and analytics tools. Manage technical aspects of platform performance and customer account management, including tracking, reporting, and data analysis

• Collaboration and coordination: Work closely with marketing, design, and development teams to ensure alignment and successful execution of go-to-market initiatives

• Project management: Lead technical projects from conception to completion, ensuring timely delivery and adherence to quality standards. Coordinate with external vendors and partners as needed to implement and optimize marketing and eCommerce technologies

• Team decision making: Encourage team-level decision making, make final decisions when needed, and escalate decisions that impact multiple teams or the broader transformation

• Documentation and compliance: Maintain comprehensive documentation for technical processes, integrations, and systems. Ensure compliance with relevant data protection regulations and industry standards

• Technical guidance and management: Provide technical guidance and mentorship to development teams, ensuring best practices are followed to meet business commitments on time and with quality

  KEY QUALIFICATIONS

Education and Experience

• Bachelor’s degree in Computer Science, Information technology, or a related field

• Master’s degree or additional certifications in web development is a plus

• Experience in marketing technology, eCommerce, IAM or related areas is a plus

• 5+ years of experience leading software development, management of technical resources, and transformation project experience

• Extensive experience as a delivery and people leader and further as hands-on, technical individual contributor

• Minimum 3-5 years experience as a developer

  Required Skills

• Deep experience with marketing technology platforms, including CRM systems (e.g., Salesforce) and CMS (e.g., Adobe, Contentful)

• Deep experience with eCommerce technology platforms (e.g. commercetools, Salesforce Commerce Cloud, Spryker)

• Proven experience in integrating various marketing and eCommerce technologies, including familiarity with API integrations and data synchronization between different systems

• Deep understanding of MACH (Microservices, API-first, Cloud-native, and Headless) architecture

• Expertise in optimizing eCommerce cart and checkout experiences for performance, speed, and conversion rates

• Experience with A/B testing, multivariate testing, and other optimization methodologies

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues

• Excellent collaboration skills with the ability to work effectively with cross-functional teams

• Excellent project management skills with the ability to lead technical projects and coordinate with cross-functional teams

• Strong leadership skills with the ability to mentor and guide development teams

·       Excellent written and verbal communication skills

·       Knowledge of microservices architecture and serverless computing

  Preferred Skills

• Familiarity with advanced marketing automation tools/platforms and their application within a B2B marketing context

• Experience with data streaming and the producer/consumer pattern

• Experience with Oracle EBS and EDI integrations

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

  EOE including disability/veteran

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