Grand Rapids, United States | Posted on 02/27/2026 TechConnect LLC (based in Grand Rapids, MI) is an established & growing IT Consulting company known for delivering stable, secure, and elegant technology solutions for a wide variety of clients across multiple industries. We demonstrate our “Commitment to Excellence” by rewarding our team based on proficiency, industry certifications, and ability to deliver technology solutions. Our team is always learning & improving, which creates a fun & professional workplace culture that is open to new ideas. If you are a proactive, innovative, honest, and energetic problem-solver who wants to make the world a better place using technology, you will enjoy working at TechConnect. Job Description TechConnect is seeking an experienced Technology Consultant to join our team in Grand Rapids, MI. As a Technology Consultant , this person is expected to effectively support the technology of a wide variety of TechConnect customers. The primary focus of this position is to design, deploy, maintain, and troubleshoot various technology solutions while implementing security best-practices. The position is full-time, with benefits, with a starting salary range of $55,000 to $80,000 based on experience and certifications, and is eligible for profit-sharing. Role Duties and Responsibilities Support the technology infrastructure of existing clients and onboard new clients. Diagnose, troubleshoot, and solve client issues across a variety of environments, platforms, and technologies. Take "ownership" of assigned client issues & projects and complete them in a timely manner. Proactively identify and solve situations before they become major problems. Ensure all designs, actions, and recommendations follow security best-practices. Create and maintain accurate documentation. Ensure all client hardware & software licensing is legal and properly registered. Communicate regularly with the team using Emails, Encrypted Messages, Communication platforms, and Video Meetings. Create, track, and prioritize client tasks in the Ticketing System. Discover, scope, design, and quote technology solutions to meet client needs. Exhibit a "measure twice, cut once" and also a "do it right the first time" mentality. Participate in occasional scheduled/emergency off-hours projects and upgrades. Travel onsite to client locations when needed. Maintain a calm & composed demeanor, especially when under pressure. Communicate effectively with both technical and non-technical people. Conform to relevant legislation and TechConnect policies & procedures. Study and obtain technology certifications (training will be provided). Perform other duties as assigned. Requirements Essential Experience, Skills, and Certifications 2+ years working in the IT industry. Experience with computer deployment, troubleshooting, hardware, OS install, software/app issues, backups, and security. Experience with troubleshooting printers. Experience with troubleshooting Microsoft Office apps (Word, Excel, Outlook, etc). Experience with Google Workspace, Google Drive, and Google Mail. Experience with Microsoft 365 and Microsoft Accounts. Basic knowledge of networking. Able to build/crimp a network cable. Basic knowledge of Servers, Virtualization, and Data Backup solutions. Exhibit good security awareness and familiarity with security best-practices. Learn & implement new technologies. Think quickly and develop solutions on-the-fly. Prioritize and manage multiple tasks. Preferred Skills, Experience, and Certifications 4+ years working in the IT industry. 2+ years of IT Consulting experience. Advanced experience of large-scale computer management, troubleshooting, backups, and security. Experience with Firewalls, Routers, Wireless, Switches, VLANs, VoIP, and network infrastructure. Experience deploying Servers, Virtualization, and Data Backup solutions. Experience developing scripts (PowerShell) and GPOs to automate/standardize configuration changes. Certifications (or equivalent experience) with Fortinet, Cisco/Meraki, Google Workspace, Microsoft 365, Zoom. Capable of creating highly-scalable frameworks and designs. Comfortable with Public Speaking and making presentations to groups. General Requirements Excellent verbal and written communication skills. Strong analytical, problem-solving, and decision-making skills. Lift heavy objects (up to 25 lbs unassisted, 50+ lbs assisted). Stand, sit, and walk for extended periods of time. Have reliable high-speed Internet connection for remote work. Use computers and telephones for extended periods of time. Have a reliable form of transportation and be able to travel as needed. Located in (or willing to relocate to) the West Michigan area. Be a US Citizen and/or eligible to work in the United States. Able to pass a Background Check and Drug Test. Competitive salary based on exhibited skill mastery and technology certifications. Profit-sharing bonus based on projects and team success. Company laptop and tools provided. Health Insurance (HSA). Short-Term Disability. Company-Term Life Insurance Policy. Flexible PTO & Vacation Policy. Work-from-Home policy, with occasional Remote-Work options. National City Rankings for Grand Rapids, MI: Apply for this position by clicking the (I'm Interested) button below: #J-18808-Ljbffr
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