Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specifics

• Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards.
• Handles assignments in a timely manner and follows up with leadership team.
• Follows and ensures compliance to all hotel key control procedures by staff
• Follows and ensures compliance with lost and found procedures
• Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.
• Prepares work orders for repair, renovation or replacement with Director approval
• Coordinates restocking of storage areas
• Maintains proper condition of inventories
• Handles complaints in accordance with Loews Hotels "Handle Guest Complaint" standards, ensuring guest satisfaction
• Provides employees an outstanding model of professional conduct, high morale, and guest service.
• Consistently demonstrates excellent guest service skills.
• Interacts daily in a positive manner with guests and staff.
• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
• Performs multiple activities to meet time critical deadlines
• Able to operate floor and carpet care equipment
• Knowledgeable of Loews Hotels training guidelines and procedures
• Ensures compliance with established cleaning procedures
• Reports needed office and public area repairs immediately to Engineering department
• Examines carpets, drapes, & furniture for stains, damage, & wear - reports needs to appropriate Manager, informs Director of redecorating needs
• Prepares Engineering work orders as needed
• Comply with OSHA regulations & ensure hotel life safety
• Participates in daily/weekly/monthly department meetings and training sessions
• Answers Housekeeping phones according to Loews Hotels standards
• Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standard

Qualifications

• Dedicated professional working at the highest standards of quality service and staff development
• Minimum two years Housekeeping or related experience with cleaning equipment
• Outstanding communication skills - oral and written
• Excellent organizational and leadership abilities
• Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs.
• Good visual acuity
• Must be a self-starter and have good organizational skills
• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
• Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines
• Requires extensive standing, walking, lifting and bending
• Able to work a flexible schedule, including nights, weekends and holidays
• Able to communicate well in conversational English

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