Job Description

Start Technician

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. This position is on-site and reports to our Troy, Michigan branch.

The Start Technician (Start Tech) is responsible for providing 5-star customer service to new customers, performing the first pest control application by applying chemicals and other manual solutions to eliminate pests.

Responsibilities:

• Perform initial indoor and outdoor pest control applications for new customers, ensuring thoroughness and attention to detail.
• Interact with customers to explain service features and benefits, providing exceptional customer service.
• Follow scheduled routes, communicate with office staff and managers, and maintain accurate, organized records.
• Maintain equipment, vehicle, and personal safety gear in good working condition, while utilizing technology to manage appointments and customer records.

Qualifications:

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older and possess a valid driver's license, as driving a company vehicle is an essential function of this role. Driving record must meet the company's insurance standards.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Required Availability:

• Monday through Friday: 9:00 a.m. to 8:00 p.m.
• Saturday: 9:00 a.m. to 4:00 p.m.
• Sunday: Off

Pay:

• Weekly Pay – get paid every Friday!
• This position offers an hourly base pay range of $18.00 - $20.00/hour , with additional compensation opportunities.

Physical Demands and Working Requirements:

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

• Must be able to walk, stand, bend, kneel, crouch, and crawl to access tight spaces like basements, attic and tight spaces
• Capable of regularly lifting up to 50 pounds, with occasional heavier lifting
• Requires clear vision for both close and distant tasks, with adjustable focus
• Must be able to stand for long periods, perform physical tasks, and manage repetitive motions
• Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
• Moderate noise level in the work environment
• Potential exposure to pests, mold, allergens, and structural hazards; safety gear required

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

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