Job Description

Join an Organization that Puts its People First!

Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity? Orchid Health might be just the place for you!

Orchid Health was founded over 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient. We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.

Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity. We achieve this by leaning into our four pillars and core values:

 

Core Values:

• Challenge the Status Quo
• Cultivate Respect
• Courageously Vulnerable and Accountable

Four Pillars (in order of priority):

• Pillar 1: Employee Well-Being
• Pillar 2: Trusting Patient Relationships
• Pillar 3: Community Health
• Pillar 4: Financial Sustainability

Why work for Orchid Health?
At Orchid Health, we’re moving away from traditional top-down management to something more human: self-management. Our teams work together to make most day-to-day decisions, without a clinic manager giving direction. Instead, team members take on shared responsibilities based on their strengths, hold each other accountable, and are supported by peers, coaches, and access to clear, timely information. This structure reduces bureaucracy, supports collaboration, and makes work more meaningful. We believe that the people doing the work are best positioned to lead it, and we’ve built our organization around that belief. Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts, and enjoy a robust benefits package. 

Compensation:

• $20.50 – $22.50/hour depending on experience and skills 

Benefits:

• Medical, Dental, & Vision – Orchid pays monthly premiums at 100% for team members and at least 50% for their dependents for base medical and dental plans 
• $1,000/year Wellness Benefit - for things that make you happy!
• 401(k) with a company match and financial planning and wellness resources available at no cost.
• A Continuing Education / Continuing Medical Education budget for all team members
• An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees
• 128 hours of PTO per year, annually front-loaded with tenure-based increases
• 40 hours of paid inclement weather and emergency closure leave, annually front-loaded
• 8 paid holidays, plus your birthday off!
• Free care at our clinics for team members and their families
• And more!

*Team members are eligible for benefits on the first of the month following 30 days of employment.

The schedule for this position is Monday – Friday / 8:00am - 5:00pm *must be located in Oregon*

Medical Record Coordinators organize and maintain health information in paper files and electronic systems. In this position, you check data for accuracy, record information, and keep electronic databases up-to-date. Some of the data you manage includes patient information, medical histories, physician exams, test results, treatments, and services provided. In addition to clerical duties, you often consult with healthcare professionals to ensure accurate information. You must also follow best practices for security and patient confidentiality.

Responsibilities:

• Appropriately and accurately pulls records for patient care, quality reviews, and audits in a timely manner
• Observe confidentiality and safeguard all patient-related information
• Responsible for coordinating the release of medical information to insurance companies, lawyers, and state and federal agencies
• Responsible for processing subpoenas and court orders at the direction of the Medical Compliance Officer
• Review policies and procedures as necessary
• Verify authorizations per Orchid Health policy and procedures and state and federal laws
• Receive electronic Medical Records Request through our EHR system (Athena)
• Keep abreast with new regulations in both federal and state laws concerning medical records/privacy/security 
• Maintain a good working relationship with Orchid Health team members.
• Adhere to Orchid Health requirements, policies, and standards
• Request outside records for all clinic sites
• Work with the data team to complete quality measure chart audits

Required Qualifications:

• Minimum of 1 year of previous healthcare experience working with medical records
• Knowledge of health information management services (Athena knowledge is a plus)
• High school graduate or equivalent
• Basic computer knowledge
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Skilled in managing multiple and simultaneous responsibilities and prioritizing the scheduling of work
• Ability to complete work assignments accurately and on time
• Able to communicate effectively, both orally and in writing
• Capable of handling difficult situations involving patients, physicians, or others professionally
• You possess genuine empathy and the desire to empower patients to reach their health goals
• You have a team player attitude and show consistent professionalism
• You enjoy building relationships by listening well, asking questions, and helping patients
• You show compassion every day when dealing with patients
• You support your team and recognize them when they go above and beyond

Work Environment:

While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment. Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e-fax.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. The employee is frequently required to sit for extended periods of time. Specific vision abilities required by this job include close vision requirements due to computer work. Computer work is required for remote positions. Light to moderate lifting may be required. 

Travel:

A minimum of 1-2 clinic visits per year, plus in-person meetings and events as needed. 

Employment Offer Contingencies:

Job offers are contingent upon the successful completion of a background check and drug screening. 

AAP/EEO Statement:

It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities.

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