IT Support Specialist ‐ Senior job at SAIC. Washington DC. Description IT Support Specialist - Senior Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Qualifications Required Skills: Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment Certifications desirable but not required include A+, Net+, Secure+. Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. #J-18808-Ljbffr SAIC
...of House Mixing: Oversee and execute FOH audio for all weekend services, rehearsals, and mid-week events. Ensure the overall sound reflects the culture and standards of excellence at Faith Family Church. Create clear, balanced, and worship-supportive mixes using...
...Now Hiring a Powder Coating Line Operator for a Great Company in Tallmadge, OH Job Duties & Responsibilities: Operate equipment that applies coatings such as: paint powder coating varnish protective chemical coatings Monitor coating flow and...
...The UX/UI Designer is responsible for leading end-to-end, user-centered design for healthcare SaaS applications, translating complex clinical and administrative workflows into intuitive, accessible experiences. This role partners closely with Product and Engineering...
Job Description Job Description Audio-Visual Systems Engineer Precise AV is a leading, NYC-based system integration company offering Audio Visual, videoconferencing and managed services solutions. Headquartered in Long Island City, just 15 minutes from Manhattan...
...A specialized automotive insurance firm is seeking a Controller to oversee all accounting operations and ensure compliance with financial regulations. The ideal candidate will have at least 7 years of progressive accounting experience, including direct experience in automotive...