General Manager – HVAC & Plumbing
Howell Chase Heating & Air + Plumbing – Bluffton, SC
Position Summary
Howell Chase is seeking an experienced and driven General Manager to lead and oversee the daily operations of our growing HVAC and Plumbing divisions in Bluffton, South Carolina. This leadership role is responsible for operational excellence, financial performance, team development, customer satisfaction, and long-term business growth across both residential and commercial service lines.
The ideal candidate is a strong operational leader with proven experience managing HVAC and/or plumbing service businesses, building high-performing teams, improving profitability, and driving accountability while maintaining exceptional customer service standards.
This role will oversee all departments including Service, Installation, Plumbing, HVAC Operations, Dispatch, Sales, and Office Administration while working closely with ownership to execute strategic initiatives and growth objectives. The position combines operational leadership, financial oversight, business development, and culture building into one high-impact role.
Key Responsibilities
Leadership & Operations
Lead and manage the day-to-day operations of the HVAC and Plumbing divisions.
Oversee service, installation, maintenance, dispatch, sales, and office operations.
Develop and implement operational strategies that improve efficiency, profitability, and customer satisfaction.
Create a culture of accountability, teamwork, professionalism, and continuous improvement.
Work closely with department managers to ensure alignment with company goals and performance expectations.
Monitor operational KPIs and implement corrective actions when needed.
Financial Management
Manage company budgets, forecasting, and overall financial performance.
Maintain responsibility for P&L performance across HVAC and Plumbing operations.
Analyze financial reports and identify opportunities to improve margins and reduce unnecessary costs.
Oversee pricing strategies, purchasing decisions, labor efficiency, and revenue growth initiatives.
Ensure departments meet revenue, productivity, and profitability goals.
Team Development
Recruit, train, mentor, and retain high-performing managers and employees.
Conduct performance evaluations and provide coaching to improve accountability and results.
Foster a positive workplace culture focused on growth, leadership development, and employee engagement.
Ensure teams are properly staffed and aligned with operational demands.
Customer Experience & Business Growth
Ensure exceptional customer service standards across all departments.
Resolve escalated customer concerns professionally and effectively.
Build and maintain strong relationships with customers, vendors, builders, and business partners.
Identify opportunities to expand market share and grow residential and commercial business.
Support sales initiatives and help drive revenue growth through operational excellence and customer retention.
Compliance & Safety
Ensure compliance with all local, state, and federal regulations related to HVAC and Plumbing operations.
Maintain company adherence to licensing, permitting, and safety requirements.
Oversee implementation of company safety programs and operational procedures.
Stay informed on industry trends, technology advancements, and best practices.
Qualifications
Minimum 5–7 years of leadership experience in HVAC, Plumbing, or related home service industries.
Proven experience managing multi-department operations and teams.
Strong knowledge of HVAC and/or Plumbing service and installation operations.
Experience managing budgets, forecasting, and P&L responsibilities.
Demonstrated success improving operational performance and profitability.
Strong leadership, communication, and decision-making abilities.
Experience with Service Titan or similar CRM/service management software preferred.
Ability to lead in a fast-paced, growth-oriented environment.
Strong organizational, problem-solving, and conflict-resolution skills.
Valid driver’s license and clean driving record.
Compensation & Benefits
Competitive Base Salary
Performance-Based Bonus Structure
Company Vehicle or Vehicle Allowance
Health Benefits
Paid Time Off
Leadership Development Opportunities
Career Growth within a Growing Organization
Location
Bluffton, South Carolina
Compensation details: 125000-140000 Yearly Salary
PIf8a39642c1df-37456-41025200
...Amazon Delivery Station Warehouse Associate Job Overview You'll be part of the dedicated Amazon team at the delivery station - the last stop before we deliver smiles to customers. Our fast-paced, active roles receive trucks full of orders, then prepare them for...
...enforcing all laws, rules and policies authorized by the Safety and Security Department. This position is ONCALL, up to 20 hours a week... ...as assigned. #SD #schooljobs #securityofficer #security #school #securitycompany #safety #guardcardRequirements:...
...others, along with the opportunity to have an impact on the lives of others, we are eager to connect with you! The Staff Accountant is primarily responsible for the day-to-day transactional activity of the company. The position will also support month-end close...
...GardaWorld Security Services is Now Hiring a Concierge Security Officer!Ready to suit up as a Security Guard in a Concierge post? What... ...authorized to work in the U.S.Be able to provide documentation of High School Diploma or GEDBe able to ace (and pass) an extensive screening...
...works under the supervision of a registered nurse and performs various tasks as assigned... ...bed linen as often as assigned. 5. Assisting in dressing and undressing patients as assigned... ...1. Completion of a state approved certified nursing assistant course or equivalent training...