Job Description

Job Description

Job Description

Valet Captain – Ultra‐Luxury Commercial Property

Downtown Miami, FL

Monday–Friday | Onsite

About the Property & Management Team

This role supports a Class X ultra‐luxury commercial property in Downtown Miami—an environment that does not simply lease space, but delivers a curated daily experience . Every touchpoint, from arrival to departure, is intentionally designed to reflect luxury, care, and a sense of belonging .

The property is managed by a rapidly scaling ultra‐luxury property management platform with a diverse South Florida portfolio that includes condo‐hotels, residential communities, commercial real estate, and mixed‐use assets .

At this property, arrival is everything —and the Valet Captain sets the standard.

Position Overview

The Valet Captain is responsible for all arrival‐zone and exterior front‐of‐house operations , including valet, door service, curbside logistics, and the visible leadership presence that defines the property’s first impression.

This is a highly visible, hands‐on role with full accountability for service quality, pace, and presentation in a true ultra‐luxury environment.

Core Responsibilities

Arrival Experience

• Ensure every interaction in the arrival zone consistently meets Class X service standards
• Personally model professionalism, composure, warmth, and attention to detail

Valet Operations

• Oversee vehicle intake, parking, retrieval, and key control
• Maintain full accountability for vehicle safety and service speed
• Ensure all valet team members hold a valid Florida driver’s license and operate vehicles— including luxury and exotic models— with exceptional care

Traffic & Curbside Management

• Manage curbside flow to maintain a clean, unobstructed, and elegant arrival zone
• Anticipate peak windows, tenant events, and VIP arrivals and staff accordingly

Service Standards & Team Leadership

• Enforce consistency and service choreography across all shifts
• Deliver real‐time coaching and immediate course correction when standards slip
• Maintain calm and control during high‐volume or time‐sensitive periods

Vehicle & Documentation Protocols

• Maintain accurate vehicle logs, damage documentation, and end‐of‐shift reconciliation
• Ensure records are complete, precise, and accessible at all times

Cross‐Department Collaboration

• Coordinate closely with Concierge, Security, and Facilities teams
• Communicate anticipated arrivals, VIP visits, and event‐driven traffic volumes proactively

Tenant Relations

• Address tenant concerns related to arrival services with full ownership
• Resolve issues at the point of contact whenever possible; escalate only when necessary

Qualifications

• 1–2 years of experience as a Valet Captain in a luxury hotel, resort, or premium residential environment
• Valid Florida Driver’s License with a clean driving record (required)
• Confident operating high‐end and exotic vehicles
• Impeccable professional presentation
• Strong logistical thinking and composure during high‐volume operations
• Clear, professional communication skills
• Bilingual English/Spanish strongly preferred
• Physically capable of an active, exterior‐facing hospitality role

Physical Requirements

• Ability to stand and walk outdoors for extended periods in a Miami climate
• Ability to assist with doors, luggage, packages, and physical hospitality tasks
• Comfortable working in heat, humidity, and variable weather conditions

Who You Are

• A natural front‐of‐house presence—you elevate the arrival experience effortlessly
• Operationally sharp and anticipatory
• Personally invested in how the property is perceived
• Calm, composed, and solution‐oriented under pressure
• Genuinely hospitable—your warmth is authentic

What’s Offered

• Competitive benefits package (details shared during hiring)
• Monday–Friday schedule
• Onsite parking
• Rewards & Recognition program

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