Job Description

Job Summary

Flying S Title & Escrow is a subsidiary of Title Financial Corporation. We seek an Escrow / Title Assistant to join our team in Red Lodge, MT . TFC is a family-owned company that has been providing Title and Escrow Services since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

The ideal team member:

• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, Microsoft Office Suite or related software, and has the ability to learn new programs quickly.
• Ability to operate a motor vehicle and have a valid driver’s license
• At least one year of related experience in customer service or related experience is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position

The Escrow Assistant/Title Assistant is responsible for assisting the escrow and title staff by performing general support tasks to maintain departmental efficiency. This position is responsible for promptly answering incoming calls and transferring callers to the requested party. When visitors and callers are uncertain about whom to contact, this position gathers information to determine how to assist them. Escrow Assistant/Title Assistant requires good interpersonal and verbal communication skills.

Under supervision, the position gathers documents and processes paperwork required for all payoffs, liens, and clearing titles for routine escrow transactions. The Escrow Assistant/Title Assistant communicates with various types of lenders, realtors, attorneys, customers, etc., in order to facilitate information gathering.

This position reports to the President and County Manager.

Job Duties Include:

• Answer telephone calls courteously, timely, and professionally; routes to appropriate individuals or departments; and takes accurate messages.
• Greet clients and address their questions and concerns.
• Assist escrow staff in preparing for closing by requesting pay-off statements and figuring loans, lien releases, insurance, commissions, and legal records and/or necessary documents to ensure that lender instructions coincide with the purchase agreement.
• Communicate and send lender packages according to closing instructions. Disburses funds in accordance with standard accounting procedures and customer requirements.
• Input, access, and retrieve data relevant to closings.
• Processes title orders received from clients via email, fax, telephone, or in person, by inputting data into the production system, while following company policies, procedures, and service level requirements.
• Facilitate recording of documents. This includes but is not limited to reviewing, preparing, and distributing documents for recording and documenting files associated with documents to be recorded. Provide timely confirmation to all necessary parties of the recording status.
• Perform duties of courthouse searcher, which include searching and copying tax statements, searching the Grantor/Grantee books for liens, and judgment searches.
• Investigate chains of title and a variety of documents to determine the legal status of properties prior to commitment or policy issuance.
• Input data in the production system for commitments.
• Upload all necessary documents into the document retention software and complete all required information.
• Perform a variety of clerical tasks, which may include updating existing files, mail duties, banking transactions, filing, ordering supplies, typing documents, making copies, scanning documents, obtaining assessments, and light bookkeeping.
• Supports corporate core values, purpose, goals, and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable, and regular attendance.
• Other job duties as required.
• Meets with attorneys, realtors, lenders, and customers to review and/or draft the escrow instructions and agreements for residential and basic commercial closings. Facilitates the objectives of the parties in closing the escrow.
• Conducts the execution of closing documents, both on and off the company’s premises, and approves the finalized closing statements. Communicates and sends lender packages according to closing instructions. Disburses funds in accordance with standard accounting procedures and customer requirements.
• Other job duties as required.

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient computer skills, including basic navigation, ability to learn new programs, and previous experience with Google Suite, Microsoft Office Suite, or related software.
• Ability to operate a company vehicle or personal vehicle for company errands or training.
• Must obtain a notary within 30 days of employment.

Education and Experience:

• Must be at least 18 years of age.
• Must have a valid driver’s license and have the ability to pass an MVR and background check.
• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

We offer:

Competitive benefits plan including medical, dental, and vision for company employees with contributions toward a spouse or dependent coverage. In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, advance paycheck access, and voluntary benefits, including accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off and are eligible for 11 paid holidays from day one of employment. We offer volunteer time off to give back to our local communities. We also offer a company-provided employee assistance program, Short Term Disability, Basic Life Insurance, and a wellness program at no cost to employees.

Flying S Title & Escrow is an equal opportunity employer. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position. Applicants offered a position must be able to pass a pre-employment background and MVR check.

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