Collections Specialist Job at RESORT RECOVERY SOLUTIONS LLC, San Diego, CA

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  • RESORT RECOVERY SOLUTIONS LLC
  • San Diego, CA

Job Description

Job Description

Job Description

Job description:

WE ARE HIRING! | Join the Resort Recovery Solutions Team

Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!

We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.

As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.

Job Duties

  • Make outbound and inbound phone calls to debtors
  • Explain account details and negotiate settlements, payoffs, and payment plans
  • Enter accurate notes and data from each call
  • Prepare collection letter templates and send correspondence
  • Leave voicemails and follow up consistently
  • Email debtors and send the required documentation
  • Process outgoing mail
  • Maintain professionalism and positive communication at all times
  • Other duties as assigned

Qualifications

  • High school diploma or equivalent (Preferred)
  • U.S. work authorization (Preferred)
  • Basic computer skills
  • Strong written and verbal communication skills
  • Positive, empathetic, and professional attitude
  • Ability to handle inbound and outbound calls
  • Organizational skills with a high level of integrity and accuracy
  • Strong customer service skills
  • Self-starter capable of working independently and as part of a team
  • Comfortable working in a call center environment
  • Knowledge of FDCPA (Fair Debt Collection Practices Act)
  • Bilingual (English/Spanish) a plus, but not required

If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!

Job Tags

Work at office

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