JOB SUMMARY
The Chocolate Factory Tour Guide performs an important role on the Marketing team, in conjunction with our Production team. They are responsible for managing the day-to-day operational requirements of these two key functions. With a focus on customer service and a strong understanding of the TCHO Brand, the Chocolate Factory Tour Guide will ensure a consistent and excellent customer service experience in the factory. This position reports directly to the SVP of Marketing.
Factory Tour & Events Operations
The Factory Tour & Events Manager will have operational oversight over TCHO’s Factory Tour and Events business, this position will be focused around delivering a consistent branded TCHO experience to drive Factory Store sales and Tour ticket revenue.
Factory Tours, Classes and Chocolate Experiences
These tasks involve managing ticketed tour and educational activities, staffing, and responsibilities. Specific tasks include, but are not limited to:
Tour Store Responsibilities:
The Tour Guide will have operational oversight over the TCHO factory store:
EXPERIENCE & REQUIREMENTS
The ideal candidate will have 2+ years of experience in a role where interacting with the public is highly important (event marketing, tour guide, teacher, instructor, etc.), have a creative eye for retail merchandising, and be strongly committed to providing an excellent customer experience. The successful candidate will be enthusiastic about quickly gaining an in-depth understanding of TCHO products, manufacturing processes, Direct Trade sourcing program, history and philosophy, and have the communication and interpersonal skills needed to educate and engage both visitors and retail team employees about TCHO.
HOURS
This is a part-time, non-exempt position. Hours for the position will be determined by the hours of operation for the Factory Tours & Events, which typically run during the morning weekday hours. Tours can be flexible, anytime between 9 am – 1 pm with occasional weekend tours.
Hourly rate - $24 - $26 / hour
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