Job Description
Assistant General Manger The 5 Senses Culture: At 5 Senses we are driven by igniting the 5 senses of ourguests and team members through genuine acts of hospitality. It is our missionto touch the hearts of our guests and teams, to welcome all we see, to addflavor to the experience, anticipate, listen and respond to needs and help ourteam smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done: •
Inconjunction with the GM and by example lead the team to provide the guests andeach other with professional, efficient, courteous and genuine hospitality. •
Responsiblefor the overall direction, coordination, leadership and communication to the operatingdepartments reporting to you. •
Ensurethe security, cleanliness, preventative maintenance and safety are completed tothe property specific best practices and Brand standards. •
Ensurethe effective communication to team members and guests of information needed toenhance their experience. •
Workwith the GM to execute the annual planning process which includes the sales andmarketing plan, operating budget, capital expenditures and human capital plan. •
Understandand assist the GM in monthly forecasting and P&L management. •
Ensuredepartments directly reporting to you are executing to their budgeted revenueand expense plans. •
Ensurecompliance to all best practice operating policies and procedures in accordancewith property specific and Brand standards. •
Abilityto step into any role in the operations departments as needed to ensure guestand team satisfaction. •
MonitorBrand Service Scores daily and take the appropriate action to ensure scores arecommunicated to the team and maintained above the Brand average. •
Empoweryour team to manage all guest concerns appropriately and to the guest'ssatisfaction; provide coaching to ensure that business objectives are takeninto consideration. •
Holdyour direct reports and yourself accountable for providing informal and formalfeedback to all team members in alignment with the performance developmentpolicy and procedure. •
Requireyour team department leaders to identify and develop team members that have thedesire and skills to promote to the next level; support these effortspersonally. •
Inconjunction with the GM execute a Manager on Duty program to ensure the highestlevel of leadership exists at all times for guests and team members. •
Ensuresteam attends all mandatory meetings and timely completes all required training. Experience for Success: •
2years of Hotel management experience •
Highschool diploma, College degree preferred •
Arecord of progressive experience and development in the hospitality industry •
Strongwritten and verbal communication skills in English; a second language a plus •
Financialskills including P&L management, expense control and forecasting •
Recordof proven success as a leader delivering outstanding guest experiences and teamdevelopment •
Computerskills including comfort in use of Word, Excel and Power Point The Good Stuff: •
Opportunityto grow your career and develop thru structured development programs •
CompetitiveMedical, Dental and Vision benefits •
Bonus Opportunity •
DailyPay Sponsored by RAIN •
Wellnessand Commuter Stipend •
VacationPTO and Paid Sick Days •
7Paid Holidays •
Freenights at our hotels •
Monthlyfun and recognition The Fine Print: 5 Senses Hospitality Management provides equal employmentopportunities (EEO) to all team members and applicants for employment withoutregard to race, color, religion, sex, national origin, age, disability orgenetics. In addition to the federal law requirements 5 Senses Managementcomplies with applicable state and local laws governing nondiscrimination inemployment in all locations in which the company has facilities. This policyapplies to all terms and conditions of employment. 5 Senses Hospitality Managementexpressively prohibits any form of workplace harassment based on race, color,religion, gender, sexual orientation, gender identity or expression, nationalorigin, age, genetic information, disability or veteran status. Improperinterference with the ability of a 5 Senses team member to perform their jobduties may result in discipline up to and including termination.
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Local area